90-Day Money-Back Guarantee
We stand fully behind Soothe+. You have 90 days from the date you receive your order to request a refund — no questions asked.
You do not need to return your product. Simply contact us and we will process a 100% refund to your original payment method.
To start a refund, contact us at info@trymaevi.com with your order number.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.
Exchanges
The fastest way to get a different item is to request a refund for your current order and place a new order separately.
European Union — 14-Day Cooling Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification, in addition to our 90-day guarantee.
Refunds
Once approved, you will be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@trymaevi.com.